1. Definitions

1. 1. In these Terms, the following words have the following meanings, unless the context otherwise requires:

1. 1. 1. “Contract” means any contract between this Site and you that incorporates these Terms for the supply of Products;

1. 1. 2. “Operator, we” means this Site;

1. 1. 3. “Liability” means liability for any damages, claims, proceedings, actions, settlement agreements, expenses, costs and any other losses and/or liabilities;

1. 1. 4. “Products” means any and all products ordered from this Site by you;

1. 1. 5. “You, your” means the person, the buyer, who places the order through the website and/or whose order for products is accepted by this Site;

1. 1. 6. “Party” means you or this Site or both together;

1. 1. 7. “Order” means your request made through the Website, after which this Site reserves the right to sell and deliver the Products to you or to a recipient named by you.

2. Terms and conditions

2. 1. These Terms govern the supply of Products to you and the conditions of processing of your data. These Terms and any document or disclaimer referred to represent the entire agreement between you and this Site in relation to the supply of any product through the website.

2. 2. Please make sure that your use of the website and the purchase of products are legal in the country where you reside and/or from which you view this Site. This Website reserves the right not to ship any Product that this Website considers inappropriate for reasons such as delinquent accounts, import licenses, legislative obligations, etc. If this situation arises, you will be notified by email and your credit card will be refunded (please see clause 6.9.).

2. 3. Philippine Time (UTC +8, Manila time) applies to the Contract and the actions of the Parties, except for the delivery time of the Products.

2. 4. The Company is the distributor of the Products

2. 5. By placing an order through this Site you warrant and confirm that you are at least 18 years old and that you have the capacity to enter into binding contracts.

2. 6. In addition, you warrant that you understand and agree to be bound by these Terms

3. Orders and Contracts

3. 1. You may place Orders for Products through the Website, by telephone or through the WhatsApp Messenger system (if it is installed on your mobile device or computer).

3. 2. At our discretion, this Site may decide that telephone communication between the parties, while you are placing the order, is necessary. In that case, if the telephone communication is unsuccessful and/or is not completed, you cannot place the Order.

3. 3. This Site has the right to refuse to accept any Order placed for Products. Your order for products constitutes an offer to this Site to purchase these products and will form a binding contract only when this Site confirms your order during the call or when this Site confirms your order by email. Communication via WhatsApp cannot be used to confirm Orders and is used for auxiliary communication and information purposes.

3. 4. You will be responsible for the accuracy of your Order and for providing this website with any and all information necessary for this Site to perform the Contract. When you provide this website with your details, you are responsible for ensuring that all information you provide to this site is correct.

3. 5. Products are offered subject to available stock. If this Site cannot supply the Products because they are out of stock, this Site will inform you as soon as possible. You will be offered the option of (i) waiting until the Products are in stock when this Site will fulfill the Contract; or (ii) cancelling your affected Order and obtaining a full refund (if this Site has already received payment from you).

4. Products

4. 1. The Products are food supplements and are not medicines. The Products are not intended to treat, diagnose, cure or alleviate the effects of diseases. The Products must not be used as a substitute for a varied diet and must be kept out of the reach of children. You must not exceed the recommended daily dose.

4. 2. The Products are sealed during production for health protection

4. 3. You must follow the instructions attached to the Products. The effect of the Products may differ from your estimates. The effect of the Products depends on your actions while using them: nutrition, sleep, physical activity, etc.

4. 4. This Site suggests that you consult a healthcare professional before using any product.

4. 5. Please note that any photographs of the Products shown on this Site are intended only as a guide to give a general idea of the Products, and the actual Products may differ from the photographs.

5. Cancellation

5. 1. Where applicable, you may cancel the Order in accordance with your consumer rights. The mechanism for cancelling your Contract in this way is set out below.

5. 2. You have the right to withdraw from this Contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the Products.

5. 3. However, if the Products are unsealed after delivery, you will lose the right of withdrawal.

5. 4. To exercise your right of withdrawal, you must inform the Company of your decision to withdraw from this Contract by an unequivocal statement. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

5. 5. You may cancel the Contract provided that you return any Products already delivered to you no later than 14 days from the day on which you informed the Company of your decision to withdraw from this Contract.

5. 6. You will send the Products back by post. You must take reasonable care of the Products while they are in your possession and must not use, open or damage them in any other way. Please return the Products to this Site in their original, unopened packaging.

5. 7. You may provide this website with proof that you have sent the Products back — the postal waybill for the shipment of the Products to this Site and photographs of the Product seals. You are considered to have provided this website with proof that you have sent the products back when this Site receives a copy of the waybill mentioned above with photographs of the unsealed Products by postal or courier service. Please note that if you send photographs through the WhatsApp messaging system, you have full responsibility for the photographic content of the files sent in accordance with section 11 of these Terms. Sending images via WhatsApp serves an auxiliary information purpose and does not in any way replace the provision of evidence as described in this section above.

5. 8. You will bear the direct cost of returning the Products.

5. 9. Refund

5. 9. 1. If you withdraw from this Contract, this Site will refund all payments received from you under the Order, including delivery costs (except for additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by this Site). Please note that you are obliged to bear the direct costs related to returning the Products and this Site has no obligation to compensate you for any cost (including postal and packaging costs, etc.) regarding the withdrawal of the Products.

5. 9. 2. This Site will transfer the refund immediately after this Site receives the products back or this Site receives proof that you have sent the products back. Please note that your bank may require you to complete special procedures or formalities in order to receive the payment. These requests are outside our control and this Site is not responsible for them.

5. 9. 3. This Site will make the refund using the same means of payment that you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur fees as a result of such a refund.

6. Delivery

6. 1. Delivery dates according to your order are estimates and will be subject to clarification by the courier service. You will indicate the delivery address at which you can receive the Products in your physical possession or control during the day.

6. 2. As a general rule, this Site will ship the Products to you within one day after this Site has accepted your Order (subject to the Products being in stock).

6. 3. If the Products are to be delivered in installments, each delivery will constitute a separate and distinct contract, and failure to deliver by this Site or any claim by you regarding any installment will not give you the right to repudiate and/or terminate any Contract as a whole.

6. 4. You reserve the right to call this Site and to have delivery carried out within an additional period of time, provided that this Site does not fulfill the obligation to deliver the Products at the agreed time.

6. 5. This website will not be obliged to honor orders for Products in the order in which they are placed.

6. 6. In most cases, Orders will be delivered to you by registered delivery, with a signature required to confirm receipt. You will ensure that there is someone at the delivery address who can sign for the Products when they are delivered. If no one is at the delivery address at the delivery time agreed by the Parties, you will be charged the delivery costs.

6. 7. This Site is not responsible for the Products and their safe delivery after they have left the possession of this website. If you have problems regarding delayed delivery and/or damage to the Products in transit, you must indicate this on the waybill.

6. 8. If you have problems regarding non-delivery, you must inform this Site by email, WhatsApp or telephone set out in the section entitled “Our details.”

6. 9. You will check the seal on the Product at the time of delivery. If the Product is not sealed, you must indicate this on the waybill. If you have not indicated unsealed Products on the parcel invoice, you are considered to have received sealed Products.

7. Prices

7. 1. The price for the Products will be set on the Site or during the call on the date on which you place the order.

7. 2. Prices for Products do not include delivery fees, for which you will be charged extra. Delivery fees may vary and may depend on the country of delivery and the volume of Products purchased. This Site will notify you of the fees to be applied at the time the order is placed.

7. 3. All prices include VAT or other similar sales taxes (including VAT/percentage tax applicable in the Philippines, where relevant).

7. 4. If you do not agree with the price and/or do not understand the delivery costs, do not proceed with the Order.

7. 5. If this Site discovers an error in the price of the products you have ordered, this Site will inform you as soon as possible and will give you the option either to reconfirm the Order at the correct price or to cancel it. If this Site cannot contact you, your order will be cancelled. If you cancel an order because of a price error and this Site has already received payment for the affected Products, you will receive a refund.

8. Payments

8. 1. If you pay cash, the products will be paid at the time of delivery by paying the courier. Cash payment may not exceed ₱50,000.

8. 2. If you pay by card or electronic payment services, the products will be paid through the website at the time the order is placed.

8. 3. If you order online through the website, this Site uses a third party to collect your payment by debit or credit card. When you proceed to checkout and place the order, this Site will collect your personal data and card details and transmit them to the credit card merchant chosen by this Site. The credit card merchant will verify and store your data in order to process your payment details. This Site has imposed on our credit card merchant obligations to protect the security and safety of your data. With regard to each credit or debit card transaction, this Site recommends that you print and keep a copy of the card transaction in an accessible place for future reference.

8. 4. If you pay by card or electronic payment services, this Site will not accept your order until this Site receives confirmation from the merchant that your payment has been authorized and/or this Site has received full payment of cleared funds.

8. 5. If you pay in cash, the courier will not hand over the Products to you until you have paid the courier the full amount for the Products.

9. Ownership and risk

9. 1. Risk in the Products will pass to you at the moment when you, or a third party other than the carrier and indicated by you, acquire physical possession of the Products. Delivery will be considered to take place at the moment when the courier hands the Products over to you.

10. Defective goods

10. 1. If you discover that a product is defective, you must notify this Site by email, WhatsApp or telephone provided in the section entitled “our details” about the defect within 14 days of the delivery date.

10. 2. This Site will ask you to return the defective products to this Site for inspection before this Site sends you a replacement. If the products are defective, this Site will replace the defective product at no extra cost to you and will refund any reasonable costs you may have incurred for returning the defective product to this Site.

11. Data protection

11. 1. When you use the website, you will be asked to provide certain personal information, such as your contact details (full name, telephone number, email, identity code, date of birth, etc.), credit/debit card details or other payment details, delivery address, billing address. This Site and/or the processor will store your data on computers or otherwise. The data will be kept in the Philippines or in a country that provides an adequate level of data protection. The purposes for which your personal data will be processed are set out below. Please expressly indicate your consent to the processing of your personal data for these purposes.

11. 2. This Site and/or the processor will process your personal data in an ethical manner. It will be used for the following purposes:

- to process your order;

- to provide you with a copy of the contract and/or confirmation of the contract;

- to issue invoices regarding your orders;

- to deliver your orders; to refund your payments, if necessary;

- to identify you when you call this Site under the contract;

- to anonymize your personal data and process it for evaluation and analysis (for example, market, customer, product analyses) to allow this website to review, develop and improve the services offered by this Site and to allow this site to provide you with relevant information through our marketing information; and/or

- to notify you by post, SMS, emails about any products that this Site considers may interest you, unless you inform this Site that you do not wish to receive such information.

11. 3. This Site and/or the processor may disclose your information to our partners who fulfill our or your obligations under the contract (couriers, payment systems, etc.) or to the police or any other regulatory or government authority if this Site is legally obliged to do so.

11. 4. If you do not want this Site and/or the processor to notify you about any additional products or services that this Site considers may be of interest to you, please inform this Site and/or the processor by email or telephone set out in the section entitled “our details.”

11. 5. This Site and/or the processor try to ensure that all customer data is up to date and correct. Therefore, if any of your personal details change, please inform this Site and/or the processor by contacting customer support. When you order online, this Site will give you the opportunity to correct any entry errors.

11. 6. If you send photographs by electronic messages, including through the WhatsApp messaging system, it is your sole responsibility to avoid photographing third parties and transmitting their photographic personal data to us. If photographs containing photographic personal data of third parties are received, we reserve the right to request written consent from the photographed person(s) to use their photographic personal data and to transmit it to us for purposes consistent with these terms and conditions. If we do not receive such consent within 1 (one) calendar day, we consider that the photographs have not been received, we delete them from the open WhatsApp dialog window and from the memory of any relevant device on our side, and we do not process the photograph in connection with the order.

12. Cookies and analytics

12. 1. The website may use cookies and other behavior-tracking technologies. They may be used to help us understand your preferences based on previous or current activity on the site, which allows us to provide you with improved services and additional security measures. We compile aggregated data about site traffic and interaction with the site so that we can offer better experiences and tools on the site in the future. We may also use trusted third-party services that track this information on our behalf.

12. 2. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow), which enable the site’s or service provider’s systems to recognize your browser and capture and retain certain information.

12. 4. You can choose to have your computer warn you each time a cookie is sent, or you can choose to turn off all cookies. You do this through your browser settings. Because each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookie settings.

12. 5. We do not include or offer third-party products or services on our websites, other than listing systems compatible with the products of this website.

12. 6. The website uses Google Analytics and Facebook Pixel. This Site, together with third-party providers such as Google and Facebook, uses first-party cookies (such as Google Analytics cookies and Facebook pixels) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to optimize the site experience.

12. 6 Opt-out:

12. 7. You can set preferences for how Google advertises to you using the Google Ads Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative opt-out page or using the Google Analytics opt-out browser add-on.

12. 8. In the Facebook app, go to Settings and privacy > Settings > Ads > Ad preferences > Advertisers and businesses > Companies that have uploaded and shared a list with your information. Then click the icon of a business, then go to Privacy options and choose Permanent opt-out.

13. Liability

13. 1. This website will have no liability to you for any incidents, damages and losses which, at the time you entered into this Contract, were not a reasonably foreseeable consequence of this website’s breach of these terms and conditions, for example if you and/or this Site would not have contemplated such losses before or at the time this Site entered into a Contract.

13. 2. This website will have no liability to you for any result of the age of the Product if you used it without following the instructions attached to the Product and/or contained in the Contract, as well as on the Site.

13. 3. Nothing in these Terms will limit or exclude your statutory rights that cannot be excluded or limited by law, because you are acting as a consumer and/or because of any applicable law. Any provision that would be void under any consumer protection legislation or other applicable legislation will, to that extent, have no force or effect.

13. 4. This Site does not guarantee that the website will be compatible with your device and this Site assumes no responsibility for any corruption and/or loss of data held on your device or any liability for any other losses or damages of any kind caused to your device as a result of using the website.

13. 5. A legal guarantee of conformity applies to the Products, with special aspects for food products.

14. General

14. 1. If any provision of these Terms is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these terms and conditions and the remainder of the affected provision will not be affected and will remain in force.

14. 2. This website will have any liability to you for any delay in performance, to the extent that such delay is due to any event beyond our reasonable control, including denial-of-service attacks, internet interruption, war, floods, fires, strikes, lockouts, riots, civil unrest, malicious damage, explosions, government actions and any other similar events. If this Site is affected by such an event, then the time for performance will be extended for a period equal to the period in which such event or events delayed this performance.

14. 3. All third-party rights are excluded and no third party will have the right to enforce the Contract. Any right of a third party to enforce these Terms may be modified and/or extinguished by agreement of the parties.

14. 4. By accepting these Terms and Conditions, you confirm that you are over 18 years of age and that you have read, understood and agree to these Terms.

14. 5. You also agree to the processing of your personal data for the purposes set out in these terms and conditions.

14. 6. This Site has the right to amend, vary or modify these Terms from time to time. Changes take effect from the date set out in them. Changes are binding on you, unless you have rejected them in writing before the day on which the changes become effective.

14. 7. This Site will publish changes to the Terms on the website at least 10 days before the changes come into force.